TypingTestExamThis policy explains when a refund or cancellation is available for purchases made on TypingTestExam.com. It should be read together with our Terms and Conditions.
Overview
We sell two types of paid, digital services: a one-time verified typing certificate (₹99) and a recurring TypingTestExam Pro membership (₹99 / ₹199 / ₹499 per month). Both are digital products normally delivered inside your account after payment is verified by our server (see our Delivery Policy). Because the value is delivered immediately and the underlying content (a generated certificate, or unlocked Pro features and video lessons) cannot be "returned" the way a physical product can, refunds are limited to the specific situations described below.
Verified typing certificate — refunds
- The ₹99 certificate fee is charged only after you have completed a qualifying test and can preview your eligible result, so you always know your result before paying.
- Once payment is successful and your certificate has been generated, the fee is generally non-refundable, because the certificate has been issued and made available for download.
- Exceptions where a refund will be considered: (a) you were charged but the certificate was not generated or made available for download due to a technical error on our side; (b) you were charged more than once for the same certificate; or (c) an unauthorised payment was made from your account (see Section 5).
- Minor spelling corrections to the name printed on a certificate may be handled as a free correction rather than a refund — contact support with your registered details.
TypingTestExam Pro — cancellation
You may cancel your TypingTestExam Pro membership at any time from your account dashboard or by contacting support. If your plan is set to auto-renew, cancelling stops the next billing cycle — you will continue to have access to Pro features for the remainder of the period you have already paid for. Cancelling does not automatically trigger a refund for the current period (see Section 4).
TypingTestExam Pro — refunds
- Because Pro plans unlock digital content (video lessons, practice sets, dashboard features) immediately on payment, fees already charged for the current billing period are generally non-refundable, including if you choose to stop using the Service before the period ends.
- If you were charged for a renewal after you had already cancelled before the renewal date, that charge is eligible for a full refund — contact us with your transaction details and we will investigate and refund if confirmed.
- If a technical fault on our side prevents you from accessing the Pro features you paid for, and we are unable to fix it within a reasonable time, you may request a refund for the affected period.
Failed, duplicate or unauthorised payments
If money was debited from your account/card but the certificate or Pro plan was not activated, or if you were charged more than once for the same purchase due to a payment-gateway or network error, this amount is fully refundable. Please report it within 7 days of the transaction along with your transaction ID / UTR number and the payment method used, so we can verify it with our payment gateway and process the refund.
How to request a refund or cancellation
Write to us via our Contact Us page or WhatsApp us at +91 97177 82301, with:
- The email or mobile number used to register your account
- What you purchased (certificate or Pro plan/level) and the approximate date
- The transaction ID / UTR / payment reference from your bank, UPI app, or card statement
- A short description of the issue
Refund processing time
Approved refunds are initiated within 5–7 business days of approval. Once initiated, the amount typically reflects in your original payment method (card, UPI or net banking) within 5–10 business days, depending on your bank or payment provider — this part of the timeline is outside our control.
Contact us
For any refund, billing or cancellation query, reach us through our Contact Us page or WhatsApp at +91 97177 82301.